Returns & Refunds

We want you to be confident in your purchase. Please review the information below before placing your order.

Returns

Due to the nature of medical and wound care products, we are unable to accept returns on opened or used items. This policy helps ensure product safety, hygiene, and compliance.

Unopened, unused items in their original, sealed packaging may be eligible for return within 14 days of delivery, subject to approval. To request a return, please contact us prior to sending any items back.

Return requests must include:

Order number

Item(s) being returned

Reason for the return

Unauthorized returns will not be accepted.

Non-Returnable Items

The following items are not eligible for return or refund:

Opened or used products

Products with damaged or missing original packaging

Clearance or final sale items

Products marked as non-returnable

Refunds

If a return is approved and received in acceptable condition, refunds will be issued to the original form of payment within 5–7 business days after inspection. Original shipping charges are non-refundable.

Refunds may be reduced or denied if returned items do not meet eligibility requirements.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Include your order number and clear photos of the item and packaging so we can promptly assist you.

Exchanges

At this time, we do not offer direct exchanges. If eligible, approved returns may be refunded, and a new order may be placed.

Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part.

Contact Us

If you have questions about returns or refunds, please contact us at:
Email: admin@theglobalassurance.com
Phone: 757-585-3260