Terms of Service

Terms of Service

Last Updated: January 30, 2026

These Terms of Service (“Terms”) govern your access to and use of this website and the purchase of products offered by Global Assurance LLC, operating as Advanced Copper Wound Care (“Company,” “we,” “us,” or “our”).

By accessing this website or placing an order, you agree to be bound by these Terms, our Privacy Policy, Return Policy, and Shipping Policy, which are incorporated by reference. If you do not agree, please do not use this website.

1. Eligibility & Use of Website

You must be at least 18 years of age to use this website or make a purchase. You agree to provide accurate, current, and complete information when placing an order or contacting us.

You may not use this website for any unlawful purpose or in violation of these Terms.

2. Medical Product Disclaimer

Our products are medical-grade wound care products intended for external use only.

Products are not intended to diagnose, treat, cure, or prevent any disease, except as cleared or approved by the U.S. Food and Drug Administration (FDA), where applicable.

Information provided on this website is for educational purposes only and is not medical advice.

Always consult a qualified healthcare professional regarding wound care treatment decisions.

Individual results may vary.

3. Orders & Order Acceptance

All orders placed through this website are subject to acceptance and availability. We reserve the right to:

  • Refuse or cancel any order
  • Limit quantities purchased per person or per order
  • Correct pricing or product description errors

An order is not considered accepted until payment has been processed and the order has been confirmed.

4. Pricing & Payments

All prices are listed in U.S. dollars (USD) unless otherwise stated. Prices are subject to change without notice.

By submitting payment information, you authorize us to charge the applicable amount for your order, including taxes and shipping where applicable.

5. Shipping & Delivery

Shipping terms, delivery estimates, international destinations, customs responsibilities, and carrier details are governed by our Shipping Policy.

Delivery timeframes are estimates only and may be affected by factors beyond our control, including customs processing, carrier delays, or local regulations.

6. International Orders

International customers are responsible for:

  • Customs duties
  • VAT, GST, or other import taxes
  • Carrier processing or brokerage fees

These charges are not included in product or shipping prices and are non-refundable, even if a shipment is refused or returned.

7. Returns & Refunds

Returns, refunds, and eligibility requirements are governed by our Return Policy, which forms part of these Terms.

Key highlights:

  • Opened or used medical products are not eligible for return
  • International orders are final sale, except in cases of damage or incorrect items
  • Shipping charges are non-refundable once an order has been dispatched

Please review the Return Policy carefully before placing your order.

8. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, you must notify us within 48 hours of delivery and provide clear photos of the item and packaging. Claims submitted outside this timeframe may not be eligible for review.

9. Intellectual Property

All content on this website — including text, images, logos, product descriptions, graphics, and designs — is the property of Global Assurance LLC or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, or use any content without prior written permission.

10. Limitation of Liability

To the fullest extent permitted by law, Global Assurance LLC shall not be liable for any indirect, incidental, consequential, or special damages arising from:

  • Use or misuse of our products
  • Reliance on website content
  • Delays in shipping or delivery
  • Inability to access the website

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

11. Indemnification

You agree to indemnify and hold harmless Global Assurance LLC, its officers, employees, and affiliates from any claims, damages, liabilities, or expenses arising from your violation of these Terms or misuse of our products or website.

12. Third-Party Services & Advertising

This website may integrate with third-party services, including payment processors, analytics platforms, and advertising partners such as Google.

We are not responsible for the content, policies, or practices of third-party websites or services.

13. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting to this website. Continued use of the website constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to conflict-of-law principles.

15. Contact Information

If you have questions about these Terms, please contact us:

Global Assurance LLC
Email: support@advancedcopperwoundcare.com
Phone: 1-800-713-4451